Return and Exchange

At Amazing Thai, we prioritize customer satisfaction and aim to provide the highest quality products. If you’re not entirely satisfied with your purchase, we’re here to help with our return and exchange policy. Please read the following guidelines carefully:

Eligibility for Returns and Exchanges:

•             We accept returns and exchanges for items that are damaged, defective, or do not meet your expectations in terms of quality.

•             Perishable items cannot be returned or exchanged for hygiene reasons unless they are damaged or defective upon delivery.

•             To be eligible for a return or exchange, please ensure that the item is unused, unopened, and in its original packaging.

Timeframe for Returns and Exchanges:

•             You must initiate a return or exchange request within 2 days of receiving your order.

•             After the initial request, the returned items must be shipped back to us within 3 days.

How to Initiate a Return or Exchange:

•             To request a return or exchange, please contact our customer service team via email at support@amazingthaistore.com or call us at +92322 2299399.

•             Provide your order number, the reason for the return or exchange, and any relevant details.

•             Our customer service team will guide you through the process and provide instructions for returning the items.

Return Shipping:

•             Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).

•             We recommend using a trackable shipping method to ensure the safe return of the items.

Refund or Exchange Process:

•             Once we receive the returned items and verify their condition, we will process your refund or exchange.

•             Refunds will be issued to the original payment method used for the purchase.

•             Exchanges will be processed promptly, and the replacement items will be shipped out to you.

Exceptions:

•             Certain items may not be eligible for return or exchange due to their perishable nature or hygiene reasons.

•             If you have any concerns or special circumstances, please contact our customer service team for assistance.

Contact Us:

If you have any questions or need further assistance regarding our return and exchange policy, please reach out to our customer service team at support@amazingthaistore.com or call us at +92322 2299399.